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CLAIMS & COMPLAINTS INVERTRAC

Procedure for submission of claims & complaints

Dear Customer, your comments are fundamental in our purpose to offer you a better service. If you have any request, complaint or claim, please fill out the following form to give you an answer as soon as possible. We appreciate your collaboration in improving our processes.

NOTICE OF USE, PROCESSING AND PROTECTION OF PERSONAL DATA:

INVERTRAC S.A., requires your authorization to freely, prior, express, voluntary, and duly informed, allow all administrative agencies to collect, collect, store, use, circulate, delete, process, compile, exchange, process, update and dispose of data that have been supplied by suppliers, customers and other interested parties, and that have been supplied by them or have been incorporated into different databases or data banks, or in electronic repositories of all kinds that the company has.

In accordance with the provisions of Law 1581 of 2012 and Decree 1377 of 2013, INVERTRAC S.A. reminds you:

* That you, as holder or successor in title of the holder of the data supplied in this document, have the right to know that the purpose of their treatment refers solely and exclusively to the internal management that as a company we have established for the attention of PQR filed by customers, suppliers and other interested parties in order to give attention to them and thus respond in a timely and clear to their filed. We also seek to improve our processes in order to provide a better service.
* If necessary, personal data may be processed without prior authorization, if a situation as mentioned in Article 10 of Law 1581 of 2012 arises.

If you wish to consult our policy of Use, Treatment and Protection of Personal Data, or require access to your data, consult, update, rectify or delete any of them, we remind you that the organization provides a channel for registration of these requests, which can be found on our website www.invertrac.com.co.

If you have any questions, please contact us at info@invertracsa.com.co.